Question 1

WHAT IS CENTURY PINES RESORT?

Accepted Answer

Century Pines Resort is a premier getaway in the breathtaking hills of Cameron Highlands, offering a serene retreat with comfortable accommodations, diverse dining options, and a range of activities amid lush natural surroundings.

Question 2

WHERE IS THE RESORT LOCATED?

Accepted Answer

The resort is located at Lot 42, Jalan Masjid, Tanah Rata, Cameron Highlands, 39000 Pahang, Malaysia.

Question 3

HOW CAN I BOOK A ROOM?

Accepted Answer

Reservations can be made directly via our official website. Alternatively, you can contact our reservations team by email at rsvn@centurypinesresort.com or by calling +603-8679 9155 (available Monday to Friday, 09:00am–06:00pm).

Question 4

WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

Accepted Answer

Check-in is available from 3:00 PM, and check-out is by 12:00 PM.

Question 5

IS A DEPOSIT OR CREDIT CARD GUARANTEE REQUIRED FOR BOOKING?

Accepted Answer

Yes. A valid credit card is required to secure your reservation, and a security deposit may be collected upon arrival. This deposit is refunded in full following a satisfactory room inspection.

Question 6

WHAT IS YOUR CANCELLATION POLICY?

Accepted Answer

Cancellation policies vary depending on the rate and room type booked. Please refer to the terms and conditions provided during booking or contact our reservation team directly for specific details.

Question 7

WHAT TYPES OF ROOMS ARE AVAILABLE AT THE RESORT?

Accepted Answer

We offer a range of accommodations including:

• Superior Room
 • Superior with Garden
 • Deluxe Room
 • Deluxe with Garden
 • Pines Room
 • Duplex Suite
 
Each room is designed to provide a unique and memorable experience.

Question 8

DO ROOMS INCLUDE COMPLIMENTARY WI-FI AND PARKING?

Accepted Answer

Yes, all our rooms come with free Wi-Fi. We also provide complimentary parking for our guests.

Question 9

WHAT FACILITIES ARE AVAILABLE ON-SITE?

Accepted Answer

Our resort boasts a variety of facilities such as:

• The Pines Cafe (on-site restaurant)
 • Solumis Spa and wellness services
 • Fitness Centre and recreational areas
 • Pavilion Lounge
 • Accessible amenities for disabled guests

Question 10

CAN I HOST MEETINGS OR EVENTS AT THE RESORT?

Accepted Answer

Yes, we offer dedicated spaces including a Meeting Room and Grand Ballroom, ideal for business events, conferences, or celebrations.

Question 11

WHAT ACTIVITIES AND ATTRACTIONS ARE NEARBY?

Accepted Answer

The resort is a gateway to many attractions in Cameron Highlands. Popular nearby spots include:

• BOH Tea Plantation
 • Mossy Forest and Jungle Trails
 • Big Red Strawberry Farm
 • Local cultural sites and scenic gardens
 
For more details on local tours and attractions, please visit our “Activities” section.

Question 12

DOES THE RESORT OFFER ASSISTANCE WITH ARRANGING LOCAL TOURS?

Accepted Answer

Yes, our reservation team is happy to help organize local tours and excursions to ensure you experience the best of the highlands.

Question 13

ARE CHILDREN AND PETS WELCOME AT THE RESORT?

Accepted Answer

Children are welcome, with infants (below 2 years) often accommodated at no extra cost when sharing a bed with parents. Hotel does not allow pets due to concerns that some guests have allergic reactions towards pet dander and due to the threat of ticks and fleas. For specific details regarding children’s policies or pet accommodations, please contact our reservation team directly as conditions may apply.

Question 14

WHO DO I CONTACT FOR FURTHER INQUIRIES?

Accepted Answer

For any additional questions or specific requests, please reach out to us at:

• Email:rsvn@centurypinesresort.com
 • Phone: +603-8679 9155 (Monday to Friday, 09:00am–06:00pm)

Century Pines Resort Cameron Highlands

Frequent Asked Questions